NCRO maintains comprehensive policies and procedures governing accountability, human rights, child safeguarding, financial probity, and operational ethics.
| # | Policy / Guideline Document | Sector & Purpose | Status |
|---|---|---|---|
| a | Strategic Plan (2023–2027) | Long-term institutional roadmap, organizational priorities & growth | Updated & Active |
| b | Finance Policies and Procedures | Internal controls, budgeting, bookkeeping, disbursement & audit rules | Active |
| c | HR and Procurement Policies and Procedures | Recruitment equality, staff safety, vendor bidding & due diligence | Active |
| d | Gender Policy | Gender mainstreaming, social inclusion (GESI), and women's empowerment | Active |
| e | Anti-Corruption and Fraud Policy | Zero tolerance for bribery, embezzlement, fraud, and misuse of funds | Active |
| f | Security Policy | Field safety guidelines, danger management, and safe operational protocols | Active |
| g | Access Strategies | Humanitarian negotiation, neutrality, and reaching isolated mountain areas | Active |
| h | Code of Conduct and NGOs Law | Employee ethical standards and Afghan Ministry of Economy regulatory compliance | Active |
| i | Environmental, Social, Health and Safety (ESHS) Code of Conduct | Minimizing environmental degradation and ensuring workplace health and safety | Active |
| j | Advocacy Strategy | Promoting the rights of returnees, IDPs, and marginalized Afghan families | Active |
| k | Complaint Response Mechanism (CRM / GRM) | Confidential beneficiary grievance channels, hotlines, and resolution steps | Active |
| l | Conflict of Interest Policy | Ensuring impartiality and barring nepotism in recruitment and procurement | Active |
| m | Fundraising Strategy | Resource mobilization and donor partnership transparency | Active |
| n | Monitoring Manual | Field data collection, baseline assessments, and independent evaluations | Active |
| o | Risk Management Guideline | Institutional risk identification, mitigation matrices, and risk appetite | Active |
| p | WASH Strategy | Engineering guidelines for clean water, sanitation latrines, and hygiene promotion | Active |
| q | Emergency Guideline | Rapid crisis response SOPs, immediate deployment, and aid distribution | Active |
| r | Protection from Sexual Exploitation and Abuse (PSEA) | Zero tolerance, mandatory safeguarding training, survivor-centered assistance | Active |
| s | MEAL Manual | Monitoring, Evaluation, Accountability, and Learning framework | Active |
| t | NCRO Constitution (اساس نامه) | Foundational bylaws, governance rules, and board voting mechanisms | Active |
| u | Accountability to Affected People (AAP) Policy | Beneficiary participation in decision-making and community feedback integration | Active |
NCRO has established a comprehensive Grievance Redress Mechanism to provide a transparent and accessible avenue for individuals to raise concerns, complaints, or grievances related to programs, services, or staff conduct.
NCRO is deeply committed to preventing and addressing all forms of sexual exploitation, abuse, and harassment. Our PSEA policy outlines a zero-tolerance approach across staff, volunteers, contractors, and partners.